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INFORMATION TECHNOLOGY COMPETENCY OF BANK EMPLOYEES IN INDIA

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Author's Name : Santosh Kumar, Hemant Kothari

Journal Name : Unnati The Business Journal

Volume :

Year of Publication : 2018

Abstract : The present research work aims to assay with an attentive appearance on the assorted measures initiated by the public sector commercial banks for developing and improving their employees' information technology competency levels with special reference to the selected public sector commercial banks operating in Udaipur district. The nature of the research method and practice followed for the research work is exploratory and descriptive, as it is intended to explore the level of ITcompetency in employees of banks and descriptive is due to factor description which lead in building the competency and followed by banks. The present research work is focused on the public sector commercial banks of Udaipur district only. Through the statistical analysis performed over the accumulated data it was observed that there is signicant difference in the information technology competency level of employee's working in one public sector bank to the other public sector bank. As an author of this research work it is suggested that in today's IT enabled competitive banking infrastructure the bank cannot effect to recruit a new professional without having proper knowledge of IT tools and practices or discipline and train them frequently to adapt in the advanced IT enabled banking environment. Instead banks prefer that new worker should have IT certication, and those candidates who are specialized in information technology, networking and other IT practices are appointed on senior scale for improving ITcompetency and strength. It is also suggested that a yearly and timely scheduled must be developed by the banks to enhance the IT competencies of their employees' through effective training programs with incremental knowledge set structure, as information technology is continuously revolving. The author believes that to sustain effectively, banking institutions need IT professionals with the requisite skills and expertise not only at the fundamental level, but also at the technical and operational level