The Effectiveness of ISO 9001:2008 Certification in Educational Institution of Nepal
Author's Name : Bijay Lal Pradhan Hemant Kothari
Journal Name : Annals of Management Research
Volume : 1
Year of Publication : 2011
Abstract :
Competitive environment and trade liberalization has fuelled any organization to focus on customer satisfaction through the quality of service and goods. The international organization for standardization (ISO) system has emerged as the most integrated for the improvement of the organization with reference to qualitative product and service. Some of the educational industry of Nepal implemented ISO 9001:2008 certification and most of them have claimed that there is significant improvement in quality of system of service after implementation of such quality initiatives.
